Senior Customer Service Employee

Are you looking for a challenging Customer Service position in which you can combine your passion for customer service with the dynamics of the logistics sector? Do you want to be part of an innovative company in Tilburg that is fully committed to providing optimal service to customers worldwide? Then this vacancy as a Senior Customer Service Employee at Rhenus Warehousing Solutions is the perfect opportunity for you!

As a Senior Customer Service Employee you play a crucial role in ensuring customer satisfaction and building long-term relationships with our customers. To this end, you will act as a central point of contact for the customer and continuously link between different parties: your own department, operations, transportation and sales to ensure that all customer requests are handled in a timely and satisfactory manner. In addition:

• Maintain regular contact with the customer to manage expectations and provide updates on incoming and outgoing orders;

• Analyze order flows, have a grip on customer processes and come up with efficient improvement proposals;

• You are responsible for the operational and administrative handling of international shipments, both inbound and outbound;

• You provide various reports, such as periodic KPIs and transport analyses, and are responsible for invoicing;

• Identify leads from the customer and transfer them correctly to the account manager;

• You report to the Teamlead Customer Service.

What we offer

At Rhenus Warehousing Solutions, as a Customer Service Employee you will become part of a sustainable and ambitious work environment where personal development is key. There is plenty of room and freedom to develop yourself. We foster an entrepreneurial work atmosphere in which we encourage personal input and initiative. You will work from “The Tube”, our ultramodern and sustainable building on the A58 in Tilburg. In addition, we offer:

• In addition to a competitive salary, we offer attractive fringe benefits. We appreciate your commitment and contribution and are happy to reward you for it.

• A good pension plan;

• Fast growing organization with various clients (Med/Tech & B2BC);

• A personal flex budget that you can spend as you choose. Among other things, this can be used to buy leave days, personal development, company fitness or be paid out as an allowance;

• Persoonlijke begeleiding en volop kansen om door te groeien (o.a. Rhenus Academy)

As a Senior Customer Service Employee, you have experience within customer service, you have a customer-oriented mindset and the drive to always find the best solution for our customers. You have good organizational skills and the ability to prioritize in a dynamic environment. With your proactive attitude and communication skills there is no problem that cannot be solved! You have HBO working and thinking level and several years of work experience in similar position. In addition, you have an excellent command of the English language in word and writing.

Apply with your CV. Questions? Ask Hanneke, Corporate Recruiter via 06-20135536 / hanneke.hinze@nl.rhenus.com